{"id":566,"date":"2019-06-20T10:13:34","date_gmt":"2019-06-20T09:13:34","guid":{"rendered":"https:\/\/about.rte.ie\/contact\/?page_id=566"},"modified":"2021-05-27T17:39:04","modified_gmt":"2021-05-27T16:39:04","slug":"seirbhisi-idirghniomhaiochta","status":"publish","type":"page","link":"https:\/\/about.rte.ie\/contact\/ie\/seirbhisi-idirghniomhaiochta\/","title":{"rendered":"Seirbh\u00eds\u00ed Idirghn\u00edomha\u00edochta"},"content":{"rendered":"

Seirbh\u00eds\u00ed Idirghn\u00edomha\u00edochta ar RT\u00c9: Ceisteanna Coitianta<\/strong><\/p>\n

Cad is Seirbh\u00eds Ardr\u00e1ta ann? Cuireann comhlachta\u00ed seirbh\u00eds\u00ed ardr\u00e1ta ar f\u00e1il ar uimhreacha teileaf\u00f3in ardr\u00e1ta. Is f\u00e9idir na seirbh\u00eds\u00ed seo a shonr\u00fa de r\u00e9ir r\u00e9imse r\u00e9amhuimhreacha faoi leith e.g. 1513, 1515, 1516, 1517 etc. T\u00e1 seirbh\u00eds\u00ed ardr\u00e1ta t\u00e9acs SMS ar f\u00e1il freisin (ar a dtugtar seirbh\u00eds\u00ed PSMS) agus iad le haithint \u00f3n gc\u00f3d gairid c\u00faig dhigit ag a dt\u00fas a thosa\u00edonn leis an uimhir 5 e.g. 53XXX, 57XXX etc.<\/p>\n

\u00b7 Cosna\u00edonn glao n\u00f3 t\u00e9acs chuig seirbh\u00eds\u00ed ardr\u00e1ta n\u00edos m\u00f3 n\u00e1 gn\u00e1thghlao teileaf\u00f3in n\u00f3 gn\u00e1th-theachtaireacht t\u00e9acs agus b\u00edonn costas faoi leith ag gabh\u00e1il le gach r\u00e9amhuimhir\/c\u00f3d gairid.<\/p>\n

\u00b7 B\u00edonn costas n\u00edos airde ag gabh\u00e1il le glaoch ar uimhir teileaf\u00f3in ardr\u00e1ta agus braitheann an t\u00e1ille breise ar an gc\u00f3ras f\u00f3n p\u00f3ca at\u00e1 in \u00fas\u00e1id.<\/p>\n

\u00b7 Gearrtar t\u00e1ill\u00ed ghlaonna ar uimhreacha ardr\u00e1ta ar chuntas teileaf\u00f3in an tomhalt\u00f3ra agus is iond\u00fail go liosta\u00edtear mar chine\u00e1l faoi leith iad ar an mbille.<\/p>\n

N\u00edor cheart aon \u00e9iginnteacht idir seirbh\u00eds\u00ed ardr\u00e1ta SMS agus c\u00f3id ghairide dar t\u00fas na huimhreacha\u201951\u2019 ar iond\u00fail iad a phraghs\u00e1il de r\u00e9ir ghn\u00e1thr\u00e1ta\u00ed teachtaireachta seachas ardr\u00e1ta. Ba ch\u00f3ir a thabhairt chun aire freisin gur uimhreacha \u00edsealr\u00e1ta na huimhreacha teileaf\u00f3in dar t\u00fas an r\u00e9amhuimhir 1850 (le t\u00e1ill\u00ed ar r\u00e1ta glao \u00e1iti\u00fail seachas ardr\u00e1ta). F\u00e9ach an t\u00e1bla t\u00e1ill\u00ed th\u00edos maidir le heolas breise.<\/p>\n

An bhfuil Seirbh\u00eds\u00ed Ardr\u00e1ta \u00e1 rith ag RT\u00c9? Ritheann RT\u00c9 roinnt seirbh\u00eds\u00ed ardr\u00e1ta ar fud na rann\u00f3ga raidi\u00f3, teilif\u00edse agus foilsitheoireachta.<\/p>\n

Ba ch\u00f3ir a thabhairt chun aire, \u00e1fach, nach seirbh\u00eds\u00ed de chuid RT\u00c9 f\u00e9in gach seirbh\u00eds ardr\u00e1ta a fh\u00f3gra\u00edtear ar RT\u00c9. Is f\u00e9idir le sol\u00e1thraithe seirbh\u00eds\u00ed ardr\u00e1ta sp\u00e1s tr\u00e1cht\u00e1la a cheannach chun seirbh\u00eds\u00ed ardr\u00e1ta a fh\u00f3gairt ar an gcoinn\u00edoll go dtagann a gcuid f\u00f3gra\u00ed leis na coinn\u00edollacha f\u00f3gra\u00edochta agus rial\u00e1la ar fad.<\/p>\n

C\u00e9n costas a bhaineann leis na seirbh\u00eds\u00ed? B\u00edonn praghsanna \u00e9ags\u00fala ar sheirbh\u00eds\u00ed \u00e9ags\u00fala ardr\u00e1ta. Braitheann praghas na seirbh\u00edse ar an r\u00e9amhuimhir n\u00f3 ar an gc\u00f3d gairid 5 dhigit a ghabhann leis an tseirbh\u00eds. Leagtar s\u00edos de choinn\u00edoll leis na rialach\u00e1in a bhaineann le seirbh\u00eds\u00ed ardr\u00e1ta go gcuirtear costas na seirbh\u00edse in i\u00fal go soil\u00e9ir agus bolscaireacht \u00e1 dh\u00e9anamh maidir leis an tseirbh\u00eds ardr\u00e1ta.<\/p>\n

Is iond\u00fail le RT\u00c9 na r\u00e9amhuimhreacha agus na c\u00f3id ghairide seo a leanas maidir le gn\u00e1thr\u00e1ta, r\u00e1ta glao \u00e1iti\u00fail agus ardr\u00e1ta a \u00fas\u00e1id:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
R\u00e9amhuimhir Teileaf\u00f3in<\/td>\nC\u00f3d Gairid 5 Dhigit<\/td>\nT\u00e1ille<\/td>\n<\/tr>\n<\/thead>\n
\u00a0<\/td>\n50308<\/td>\nFreetext 0 cent in aghaidh na teachtaireachta<\/td>\n<\/tr>\n
1850<\/td>\n\u00a0<\/td>\n0.68 cent in aghaidh an n\u00f3im\u00e9id (CBL san \u00e1ireamh<\/td>\n<\/tr>\n
\u00a0<\/td>\n53555<\/td>\n25 cent (CBL san \u00e1ireamh) in aghaidh na teachtaireachta<\/td>\n<\/tr>\n
\u00a0<\/td>\n53101<\/td>\n50 cent (CBL san \u00e1ireamh) in aghaidh na teachtaireachta<\/td>\n<\/tr>\n
1513<\/td>\n\u00a0<\/td>\n61 cent (CBL san \u00e1ireamh) in aghaidh an ghlao \u00f3 l\u00edonra eir<\/td>\n<\/tr>\n
\u00a0<\/td>\n53125<\/td>\n60 cent (CBL san \u00e1ireamh) in aghaidh na teachtaireachta<\/td>\n<\/tr>\n
1515<\/td>\n\u00a0<\/td>\n\u20ac1.02 (CBL san \u00e1ireamh) in aghaidh an ghlao \u00f3 l\u00edonra eir<\/td>\n<\/tr>\n
\u00a0<\/td>\n57111<\/td>\n\u20ac1 (CBL san \u00e1ireamh) in aghaidh na teachtaireachta<\/td>\n<\/tr>\n
\u00a0<\/td>\n57117\/57001<\/td>\n\u20ac2.00 (CBL san \u00e1ireamh) in aghaidh na teachtaireachta<\/td>\n<\/tr>\n
1517<\/td>\n\u00a0<\/td>\n\u20ac2.03 (CBL san \u00e1ireamh) in aghaidh an ghlao \u00f3 l\u00edonra eir<\/td>\n<\/tr>\n
\u00a0<\/td>\n51551<\/td>\ngn\u00e1thr\u00e1ta teachtaireachta*<\/td>\n<\/tr>\n
\u00a0<\/td>\n51552<\/td>\ngn\u00e1thr\u00e1ta teachtaireachta *<\/td>\n<\/tr>\n
\u00a0<\/td>\n51553<\/td>\ngn\u00e1thr\u00e1ta teachtaireachta *<\/td>\n<\/tr>\n
\u00a0<\/td>\n51554<\/td>\ngn\u00e1thr\u00e1ta teachtaireachta *<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n
An ngearrfar t\u00e1ille orm maidir le glaonna a dh\u00e9anaim, fi\u00fa m\u00e1 bh\u00edonn an l\u00edne d\u00fanta?<\/h5>\n\n\n\n

Eagra\u00edocht neamhbhrab\u00fais is ea RT\u00c9 agus d\u00e9antar aon bhrab\u00fas a ghn\u00f3tha\u00edtear \u00f3 ghlaonna agus \u00f3 th\u00e9acsanna ardr\u00e1ta a athinfheisti\u00fa i seirbh\u00eds\u00ed ardchaighde\u00e1in a chur ar f\u00e1il don lucht f\u00e9achana agus \u00e9isteachta. D\u00e9antar an teacht isteach \u00f3 ghlaonna agus \u00f3 th\u00e9acsanna ardr\u00e1ta a roinnt idir p\u00e1irtithe \u00e9ags\u00fala. Tugtar san \u00e1ireamh CBL, ar r\u00e1ta 23% faoi l\u00e1thair, le costais na seirbh\u00edse a chuirtear chun cinn. T\u00e1 rialt\u00f3ir na seirbh\u00eds\u00ed ardr\u00e1ta \u00e1 mhaoini\u00fa le tobhach ar an ioncam \u00f3 ghlaonna agus \u00f3 th\u00e9acsanna ardr\u00e1ta agus an tobhach sin san \u00e1ireamh freisin le costas an ghlao\/t\u00e9acs. D\u00e9antar an fu\u00edlleach a roinnt idir oibritheoir an l\u00edonra, sol\u00e1thra\u00ed na seirbh\u00edse agus p\u00e1irtithe eile at\u00e1 p\u00e1irteach i sol\u00e1thar na seirbh\u00edse.<\/p>\n\n\n\n

Cad a tharla\u00edonn don airgead a shaothra\u00edtear \u00f3 ghlaonna ardr\u00e1ta agus \u00f3 theachtaireachta\u00ed t\u00e9acs ardr\u00e1ta?<\/h5>\n\n\n\n

* Braitheann gn\u00e1thr\u00e1ta teachtaireachta ar oibritheoir sheirbh\u00eds f\u00f3n p\u00f3ca an \u00fas\u00e1ideora agus ar an bpraghas sonrach faoin bplean at\u00e1 aontaithe idir an t-oibritheoir agus an t-\u00fas\u00e1ideoir. Is f\u00e9idir eolas faoin ngn\u00e1thr\u00e1ta teachtaireachta a fh\u00e1il ach a iarraidh \u00f3n oibritheoir seirbh\u00edse f\u00f3n p\u00f3ca.<\/p>\n\n\n\n

**** Gearrtar 50p ar gach teachtaireacht a fhaightear ar thomhalt\u00f3ir\u00ed a sheolann teachtaireacht t\u00e9acs chuig an uimhir 80889. Sa ch\u00e1s nach bhfaightear teachtaireacht ar ais (e.g. ceangal as Tuaisceart \u00c9ireann le l\u00ednte tuairim\u00edochta raidi\u00f3 RT\u00c9), gearrtar ar na teachtaireachta\u00ed de r\u00e9ir an ghn\u00e1thr\u00e1ta teachtaireachta.<\/p>\n\n\n\n

N\u00f3ta: Is iond\u00fail gur daoire glao ar uimhir teileaf\u00f3in ardr\u00e1ta \u00f3n bhf\u00f3n p\u00f3ca agus d’fh\u00e9adfadh nach mar a ch\u00e9ile an costas maidir le hoibritheoir\u00ed l\u00edne feistithe eile agus an costas maidir le eir. Tarla\u00edonn sin mar gheall go ngearrann oibritheoir\u00ed f\u00f3n p\u00f3ca agus roinnt oibritheoir\u00ed l\u00ednte feistithe t\u00e1ille breise agus nach mar a ch\u00e9ile an t\u00e1ille sin i nd\u00e1il le hoibritheoir\u00ed \u00e9ags\u00fala. N\u00edl smacht ag RT\u00c9 air sin.<\/p>\n\n\n\n

Mar gheall ar chine\u00e1l na gc\u00f3ras ardr\u00e1ta a \u00fas\u00e1idtear maidir le hidirbhearta teileaf\u00f3in agus t\u00e9acs araon, gearrfar t\u00e1ille maidir le glao n\u00f3 t\u00e9acs a sheoltar roimh an tr\u00e1th deiridh a fh\u00f3gra\u00edtear agus tar \u00e9is an tr\u00e1th deiridh a fh\u00f3gra\u00edtear. D\u00e9anann RT\u00c9 gach d\u00edcheall is f\u00e9idir chun an lucht f\u00e9achana agus \u00e9isteachta a chur ar an eolas faoin tr\u00e1th a n-oscla\u00edtear na l\u00ednte agus an tr\u00e1th a nd\u00fantar iad ionas go gcinnt\u00edtear nach nd\u00e9antar glaonna den s\u00f3rt sin.<\/p>\n\n\n\n

An dtabharfar faisn\u00e9is mar gheall orm do ph\u00e1irtithe eile?<\/h5>\n\n\n\n

N\u00ed thabharfar. Tagann RT\u00c9 agus a rogha sol\u00e1thraithe seirbh\u00edse faoi r\u00e9ir an dl\u00ed maidir le cosaint sonra\u00ed agus n\u00edl cead aon fhaisn\u00e9is a fhaightear tr\u00ed na seirbh\u00eds\u00ed a chur ar aghaidh chuig aon tr\u00ed\u00fa p\u00e1irt\u00ed gan toili\u00fa uaitse leis sin.<\/p>\n\n\n\n

Tugtar chun aire maidir le com\u00f3rtais RT\u00c9, go mb\u00edonn g\u00e1 de r\u00e9ir conartha ag RT\u00c9, ar mhaithe leis an riarach\u00e1n maidir le duais com\u00f3rtais, sonra\u00ed pearsanta an bhuaiteora n\u00f3 na mbuaiteoir\u00ed a thabhairt do na p\u00e1irtn\u00e9ir\u00ed i seoladh an chom\u00f3rtais. F\u00e9ach na T\u00e9arma\u00ed agus na Coinn\u00edollacha maidir le com\u00f3rtais maidir le breis eolais: https:\/\/www.rte.ie\/about\/en\/serving-our-audience\/2012\/0222\/291673-competition-voting-terms-conditions\/ F\u00e9ach Polasa\u00ed Pr\u00edobh\u00e1ideachais RT\u00c9 anseo: https:\/\/www.rte.ie\/about\/en\/policies-and-reports\/policies-guidelines\/2012\/0417\/317440-rte-privacy-statement\/<\/p>\n\n\n\n

T\u00e1 teachtaireachta\u00ed t\u00e9acs gan iarraidh \u00e1 bhf\u00e1il agam. An mar gheall ar sheirbh\u00eds ardr\u00e1ta de chuid RT\u00c9 a \u00fas\u00e1id at\u00e1 sin ag tarl\u00fa<\/h5>\n\n\n\n

N\u00ed oibr\u00edonn RT\u00c9 seirbh\u00eds\u00ed s\u00ednti\u00fais. N\u00ed dh\u00e9anann RT\u00c9 ach oiread sonra\u00ed rannph\u00e1irtithe in aon cheann de na com\u00f3rtais n\u00e1 i seirbh\u00eds\u00ed idirghn\u00edomha\u00edochta eile a choime\u00e1d ar mhaithe le comhfhreagras ina dhiaidh sin. Go hiond\u00fail, nuair a ghlactar p\u00e1irt i seirbh\u00eds idirghn\u00edomha\u00edochta de chuid RT\u00c9, faigheann duine aon teachtaireacht t\u00e9acs amh\u00e1in mar fhreagra ar an teachtaireacht uaidh n\u00f3 uaithi f\u00e9in, agus sin mar admh\u00e1il go bhfuarthas an tuairim, an iarracht sa chom\u00f3rtas n\u00f3 an v\u00f3ta. N\u00ed ghearrtar t\u00e1ille ar an admh\u00e1il sin.<\/p>\n\n\n\n

Tagann RT\u00c9 agus na sol\u00e1thraithe seirbh\u00edse faoi r\u00e9ir an dl\u00ed maidir le cosaint sonra\u00ed agus n\u00edl cead aon fhaisn\u00e9is a fhaightear mar gheall ar na seirbh\u00eds\u00ed a thabhairt don tr\u00ed\u00fa p\u00e1irt\u00ed gan toili\u00fa uaitse leis sin.<\/p>\n\n\n\n

Cuirtear ceangal ar RT\u00c9 agus ar na sol\u00e1thraithe seirbh\u00edse faoin Acht um Chosaint Sonra\u00ed sa chaoi is nach mb\u00edonn cead aon fhaisn\u00e9is a fhaightear mar gheall ar na seirbh\u00eds\u00ed a thabhairt don tr\u00ed\u00fa p\u00e1irt\u00ed.<\/p>\n\n\n\n

M\u00e1s mian leat a fh\u00e1il amach conas a tharla go bhfuil t\u00fa ceangailte le seirbh\u00eds s\u00ednti\u00fais tr\u00ed\u00fa p\u00e1irt\u00ed n\u00f3 le bunachar sonra\u00ed marga\u00edochta, ba ch\u00f3ir duit comhfhreagras a dh\u00e9anamh le d’oibritheoir f\u00f3n p\u00f3ca n\u00f3 le Comreg, rialt\u00f3ir an tionscail.<\/p>\n\n\n\n

M\u00e1s mian leat a fh\u00e1il amach conas a tharla go bhfuil t\u00fa ceangailte le seirbh\u00eds s\u00ednti\u00fais tr\u00ed\u00fa p\u00e1irt\u00ed n\u00f3 le bunachar sonra\u00ed marga\u00edochta, ba ch\u00f3ir duit comhfhreagras a dh\u00e9anamh le d’oibritheoir f\u00f3n p\u00f3ca n\u00f3 le Comreg, rialt\u00f3ir an tionscail. Lo-call 1890 229 668 n\u00f3 www.askcomreg.ie<\/p>\n\n\n\n

Faoin gC\u00f3d Cleachtais reatha, is f\u00e9idir le duine deireadh a chur le s\u00ednti\u00fas tr\u00ed fhreagra leis an bhfocal STOP a chur ar theachtaireacht t\u00e9acs nach n-iarrtar.<\/p>\n\n\n\n

Conas a dh\u00e9antar gear\u00e1n?<\/h5>\n\n\n\n

Is f\u00e9idir gear\u00e1in maidir le seirbh\u00eds\u00ed idirghn\u00edomha\u00edochta agus seirbh\u00eds\u00ed ardr\u00e1ta RT\u00c9 a sheoladh chuig:<\/p>\n\n\n\n

RT\u00c9 Idirbhearta\u00edocht & Com\u00f3rtais Cl\u00e1ir, RT\u00c9 Digiteach,<\/p>\n\n\n\n

St\u00f3r na Tal\u00fan, Ard\u00e1n 7 RT\u00c9, Domhnach Broc, Baile \u00c1tha Cliath 4. R\u00edomhphost: interaction@rte.ie<\/p>\n\n\n\n

Sa ch\u00e1s gur mian leat gear\u00e1n a dh\u00e9anamh faoi sheirbh\u00eds ardr\u00e1ta tr\u00ed\u00fa p\u00e1irt\u00ed, is ceart sin a chur in i\u00fal do Comreg, Rialt\u00f3ir an tionscail. Is f\u00e9idir glao a chur ar Comreg ar an uimhir lo-call 1890 229 668 n\u00f3 teachtaireacht a fh\u00e1g\u00e1il ar an su\u00edomh idirl\u00edn www.askcomreg.ie<\/p>\n\n\n\n

Conas a fheidhm\u00edtear cearta maidir le sonra\u00ed pearsanta?<\/h5>\n\n\n\n

Sa ch\u00e1s go bhfuil sonra\u00ed pearsanta de do chuid curtha ar f\u00e1il agat do RT\u00c9, t\u00e1 de cheart agat c\u00f3ip a fh\u00e1il den \u00e1bhar sonra\u00ed pearsanta, faoi r\u00e9ir ag c\u00e1sanna \u00e1irithe eisceachta. Maidir le cearta a fheidhmi\u00fa i nd\u00e1il le do chuid sonra\u00ed pearsanta, f\u00e9ach Treoir RT\u00c9 maidir le Cearta \u00c1bhar Sonra\u00ed, https:\/\/www.rte.ie\/about\/en\/policies-and-reports\/policies-guidelines\/2012\/0417\/317440-rte-privacy-statement\/<\/p>\n\n\n\n

C\u00e9 na sol\u00e1thraithe seirbh\u00edse is rogha le RT\u00c9? <\/h5>\n\n\n\n

Baineann RT\u00c9 \u00fas\u00e1id as na sol\u00e1thraithe seirbh\u00edse seo a leanas:<\/p>\n\n\n\n

\u00b7 EngageHub Teil: 0818 444 697<\/p>\n\n\n\n

\u00b7 Phonovation Teil: 0818 217 100<\/p>\n","protected":false},"excerpt":{"rendered":"

Seirbh\u00eds\u00ed Idirghn\u00edomha\u00edochta ar RT\u00c9: Ceisteanna Coitianta Cad is Seirbh\u00eds Ardr\u00e1ta ann? Cuireann comhlachta\u00ed seirbh\u00eds\u00ed ardr\u00e1ta ar f\u00e1il ar uimhreacha teileaf\u00f3in ardr\u00e1ta. Is f\u00e9idir na seirbh\u00eds\u00ed seo a shonr\u00fa de r\u00e9ir r\u00e9imse r\u00e9amhuimhreacha faoi leith e.g. 1513, 1515, 1516, 1517 etc. T\u00e1 seirbh\u00eds\u00ed ardr\u00e1ta t\u00e9acs SMS ar f\u00e1il freisin (ar a dtugtar seirbh\u00eds\u00ed PSMS) agus iad […]<\/p>\n","protected":false},"author":100005,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-566","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/pages\/566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/users\/100005"}],"replies":[{"embeddable":true,"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/comments?post=566"}],"version-history":[{"count":0,"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/pages\/566\/revisions"}],"wp:attachment":[{"href":"https:\/\/about.rte.ie\/contact\/wp-json\/wp\/v2\/media?parent=566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}