Kevin Bakhurst comment re publication of Customer Experience (CX) Report
By RTÉ
Responding to the CX Customer Experience Report 2023 compiled by the CX Company which was published today, Director-General of RTÉ, Kevin Bakhurst said:
“While we are naturally disappointed with the results of the survey, we are very much aware of the negative impact the events of these past months have had on RTÉ’s reputation, something I am absolutely determined to fix.”
We continue to work hard to restore trust in the organisation. We are doing this by being as open and transparent as we can, by cooperating fully with reviews commissioned by the Minister, by conducting a number of reviews ourselves, such as the review of RTE’s two previous Voluntary Exit Programmes, and by supporting our employees as they continue to deliver important, engaging and valuable news and current affairs, drama, live sport, entertainment and more to the public every single day.”